Privacy Policy

This Privacy Policy describes and tells you about your privacy rights and how the law protects you.

Last updated: May 4, 2024.

We use your data to provide and improve the Service. By using the Service, you consent to this Privacy Policy’s collection and use of information.

Interpretation and definitions


Capitalized words framed in this way have the meaning defined below. The following definitions shall have the same meaning regardless of whether they appear in the singular or the plural.


For this privacy policy:

  • Account means a unique account created for you to access our service or parts of our service.
  • Affiliate means an entity that controls is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities that have the right to vote for the election of directors or other governing body.
  • The Company (referred to in this Agreement as the “Company”, “We”, “Us” or “Our”) refers to Hotel Sunce, Feriza Merzuka 76 Vogošća – Sarajevo.
  • Cookies are small files placed by a website on your computer, mobile device, or any other device that contain details of your browsing history on that website, among many other ways of use.
  • The country refers to: Bosnia and Herzegovina
  • Device means any device that can access the Service, such as a computer, mobile phone or digital tablet.
  • Personal data is any information relating to an identified or identifiable individual.
  • The Service refers to the website.
  • A service provider is any natural or legal person who processes data on behalf of the Company. Refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services in connection with the Service, or to assist the Company in analyzing how the Service is used.
  • Usage data refers to automatically collected data, either generated by the use of the Service or from the Service’s infrastructure (for example, the duration of a page visit).
  • The website refers to Hotel Sunce, available at
  • You mean the individual who accesses or uses the Service, or the company, or other legal entity on whose behalf that individual accesses or uses the Service, as applicable.


Collection and use of your personal data

Types of data collected

Personal data

While using our Service, we may ask you to provide us with certain personal information that can be used to contact or identify you. Personal information may include, but is not limited to:

  • Name and surname
  • Email address
  • Telephone number
  • Address, State, Province, Postal Code, City

Usage Data

Usage data is collected automatically when using the Service.

Usage data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, pages of our Service you visit, time and date of your visit, time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service through a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you are using, your mobile device’s unique ID, your mobile device’s IP address, your mobile device’s operating system, your mobile internet type, the browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends each time you visit our Service or access the Service through a mobile device.

Tracking technologies and cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. The tracking technologies used are beacons, tags, and scripts to collect and track information and improve and analyze our service. The technologies we use may include:

  • Cookies or browser cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. Unless you have set your browser settings to reject cookies, our Service may use cookies.
  • Web Beacons. Certain parts of our Service and our emails may contain small electronic files known as web beacons (also called clear gifs, pixel tags and single pixel gifs) that allow the Company, for example, to count users who have visited those pages or opened the email and for other related website statistics (for example, recording the popularity of a certain section and checking the integrity of the system and server).

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your computer or mobile device when you go offline, while session cookies are deleted when you close your web browser.

Koristimo sesijske i trajne kolačiće u dolje navedene svrhe:

  • Necessary/essential cookies
    Type: Session cookies
    Administered by: We
    Purpose:  These cookies are essential to providing the services available through the website and using some of its functions. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided, and we use these cookies only to provide you with those services.
  • Cookie Policy / Cookie Acceptance Notice
    Type: Persistent cookies
    Administered by: We
    Purpose: These cookies identify whether users have accepted the use of cookies on the website.
  • Functionality cookies
    Type: Persistent cookies
    Administered by: We
    Purpose: These cookies allow us to remember your choices when using the website, such as your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid having to re-enter your settings every time you use the website.


Use of your personal data

The Company may use personal data for the following purposes:

  • To provide and maintain our service,  including tracking the use of our service.
  • To manage your account:  to manage your registration as a service user. Your personal information may enable you to access various Service features available to you as a registered user.
  • For contract performance:  developing, complying with, and entering into contracts for the purchase of products, items or services that you have purchased or any other contract with us through the Service.
  • To contact you:  We will contact you by e-mail, phone calls, SMS or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informational communication regarding functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
  • To provide you with news,  special offers and general information about other products, services and events we offer that are similar to those you have already purchased or inquired about unless you have opted out of receiving such information.
  • To manage your requests:  To attend to and manage your requests to us.
  • For business transfers:  We may use your information to evaluate or conduct a merger, sale, restructuring, reorganization, dissolution or other sale or transfer of some or all of Our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal data about users of our services that we hold among transferred assets.
  • For Other Purposes: We may use your information for other purposes, such as analyzing data, determining usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service, products, services, marketing, and your experience.

We may share your personal information in the following situations:

  • With Service Providers:  We may share your personal information with Service Providers to monitor and analyze the use of our Service and contact you.
  • For Business Transfers:  We may share or transfer your personal information in connection with or during the negotiation of any merger, sale of Company assets, financing or acquisition of all or part of our business to another company.
  • With affiliates:  We may share your information with our affiliates, in which case we will require them to comply with this Privacy Policy. Affiliated companies include our parent company and any other subsidiaries, joint venture partners or other companies that we control or are under common control.
  • With business partners:  We may share your information with our business partners to offer you certain products, services, or promotions.
  • With other users:  When you share personal information or otherwise communicate in public areas with other users, all users can see such information and may be publicly distributed outside.
  • With your consent:  We may disclose your personal information for any other purpose with your consent.


Retention of your personal data

The Company is committed to your security and protection. We will retain and use your personal information only to the extent necessary to comply with our legal obligations. This includes situations where we are required to retain your information in accordance with applicable laws, resolve disputes, and enforce our legal agreements and policies.

The Company will also retain usage data for internal analysis purposes. Usage data is generally kept for a shorter period of time, except when it is used to strengthen security or improve the functionality of Our Service or when we are legally required to keep it for a longer period of time.

Transfer of your personal data

Your information, including personal data, is processed in the Company’s business offices and in all other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers outside your state, province, country or other national jurisdiction where data protection laws may differ from those in your jurisdiction.

Your acceptance of this Privacy Policy, followed by your submission of such information, constitutes your consent to such transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no personal data is transferred to an organization or country unless there are adequate controls in place, including the security of your data and other personal data.

Delete your personal information

You have the right to delete or ask us to help delete personal data we have collected about you.

Our Service may allow you to delete certain information about you within the Service.

You can update, modify or delete your information at any time by logging into your account if you have one and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct or delete any personal information you provided.

Please note, however, that we may need to retain certain information when we have a legal obligation or basis to do so.

Disclosure of Your Personal Information

Business transactions

If the Company is involved in a merger, acquisition or asset sale, your personal information may be transferred. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose your personal information if required by law or in response to valid requests from public authorities (e.g., a court or government agency).

Other legal requirements

The Company may disclose your personal information in the good faith belief that such action is necessary to:

  • Respect the legal obligation.
  • Protect and defend the rights or property of the Company.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protects the personal safety of service users or the public.
  • Protect yourself from legal liability.


Security of your personal data

The security of your personal information is important to us, but please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee their absolute security.

Children’s Privacy

Our service is not directed at anyone under the age of 13, and we do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you know that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 13 without verifying parental consent, we take steps to remove that information from our servers.

If we rely on consent as a legal basis for processing your data and your country requires parental consent, we may need your parent’s consent before we collect and use that information.

Links to other websites

Our Service may contain links to other websites that we do not control. If you click on a third-party link, you will be directed to that third-party’s site. We encourage you to review the Privacy Policy of each site you visit.

We have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by publishing a new Privacy Policy on this page.

We will notify you via email and/or a prominent notice on our Service before the change becomes effective. We will update the “Last Updated” date at the top of this Privacy Policy.

We advise you to review this Privacy Policy for possible changes periodically. Changes to this Privacy Policy are effective when posted on this page.